"Although I do know how to do this job well with comfort and ease, I now have the tools and the concrete ideas / concepts with which to communicate those methods with staff. I have been struggling a bit with this lately, but now feel more energized. Plus, this was the most relevant and well presented workshop I have been to in probably 10 years! As we walked out, we were all a bit sorry it was over; we felt we could have gone on with discussions about all the information the rest of the afternoon." Nancy Raffetto, RN, BSN Community Hospital of San Bernardino April 16, 2002