The Emergency Department is the major entry point for admissions in most hospitals – yet it is a gate left largely unprotected. Emergency Department Case Management programs have repeatedly demonstrated their value in redirecting patients to appropriate levels of care, influencing capacity, assigning correct levels of care (Outpatient Observation vs. inpatient admission), attention to the issues presented by readmissions and recommending options for safe discharge. The Center for Case Management offers a comprehensive range of services to establish or refine your Emergency Department Case Management program, including:

• An assessment of current operations, including the return on investment your organization could realize from an Emergency Department Case Management program and recommendations for getting a program started and/or enhancing and existing one.
• Implementation support, including:
  • Developing policies, procedures, and role descriptions.
  • Identifying target populations and realistic goals for the Emergency Department Case Management program.
  • Educating Emergency Department Case Management staff and related individuals.
  • Coaching and mentoring Emergency Department Case Managers.

The consultation is provided by professional staff with extensive experience in Emergency Department Case Management and who has completed numerous successful organizational assessments.

For more information or to schedule implementation support for your Emergency Department Case Management program, please contact The Center for Case Management at 781-446-6980 or info@cfcm.com.