For over a quarter of a century, CCM’s philosophy states that every patient and their family ideally requires continuity of a plan of care and continuity of a health care team to create a three-way balance of clinical, financial, and satisfaction outcomes. Realistically, classic case management/care coordination processes serve as the glue that creates continuity.
When we assess an organization’s abilities to provide the continuity to meet its evolving margin and mission targets, we begin a collaborative process from which we can fine-tune any necessary changes and interpret them in a way that makes sense to the key participants. We are able to “translate” priorities and strategies between the professional staff and administration. Our approach is to build on strengths and integrate functions that on the surface appear as separate initiatives or problems. We strive to leave our clients with positive energy for the work ahead, and a trusted relationship with us.
Because we understand the clinical and management “story behind the numbers”, we are able to provide reality-based solutions, with choices where reasonable, and examples as available. After we are finished with the assessment and recommendation phase, we remain available to you as you make revisions and to implement any aspect of change for which you need external support. On subsequent contracts, we help implement our client’s selected recommendations through a variety of means, including providing an interim director of case management if needed, train the trainer sessions, workshops, facilitation of collaborative practice groups, evaluation, audits, etc.