About Us

You can Start at the Beginning or Begin at The Center…

Since our founding in 1986, The Center for Case Management has been the industry leader in the custom-development of tools, roles, and systems for managing outcome-driven care. Our team shares a goal of providing solutions and implementation strategies to meet the unique needs of clients as they seek ways to meet mission and margin targets. As a woman-owned company, we take a multidisciplinary approach to our work in case management and social work practice by providing a combination of data and effective workflows to inform and sustain change. From hospitals and health systems to small and large direct care provider agencies, we pride ourselves on developing patient-centered designs for our clients.

As the innovators of outcome-based clinical paths, clinical case management and CARTBoard™, we’re constantly expanding those and other methods for achieving cost/quality outcomes, including analyses of case type-level data and case management performance indicators for both payers and providers. We also offer acuity-based staffing recommendations and the development of playbooks for sustainable processes.

Our Philosophy

For over a quarter of a century, CFCM has placed the patient’s needs first by working with health organizations to create a three-way balance of clinical, financial, and satisfaction outcomes. Realistically, classic case management/care-coordination processes serve as the glue that creates continuity.

When we assess an organization’s abilities to provide the continuity to meet its evolving margin and mission targets, we begin a collaborative process from which we can fine-tune any necessary changes and interpret them in a way that makes sense to the key participants. We are able to “translate” priorities and strategies between the professional staff and administration. Our approach is to build on strengths and integrate functions that on the surface appear as separate initiatives or problems. We strive to leave our clients with positive energy for the work ahead, and a trusted relationship with us.

Because we understand the clinical and management “story behind the numbers,” we are able to provide reality-based solutions—with choices where reasonable examples are available. After we are finished with the assessment and recommendation phase, we remain available to you as you make revisions and implement any aspect of change for which you need external support. On subsequent contracts, we help implement our client’s selected recommendations through a variety of means, including providing an interim director of case management if needed, training the trainer sessions, workshops, facilitation of collaborative practice groups, evaluation, audits, etc.

Our Services:

Assessments of Case Management Departments and Related Functions

Consultation support for conversion to an Accountable Care Organization (ACO)

Roadmap for migration to Risk Contracts, Population Management, and Bundled Payments

Implementation Support, such as Training, Project Management, Policy and Clinical-Continuum Tool Development

Provision of Interim Directors of Case Management and Social Work

Technology support, including Workflow Development, Reporting, and Dashboards

Arrangement of site visits to best practice institutions

Case Management Training programs, Speakers Bureau, Education Series

Our Trademark Holdings:




CareGraph™ Clinical Progressions