Consultants

Kathleen A. Bower, DNSc, RN, FAAN, CMAC, is Principal Emeritus of The Center for Case Management She was a member of the team that invented Clinical Paths and provider-based Case Management at New England Medical Center in 1985. She has provided education and consultation regarding patient care management strategies, including Clinical Paths, Case Management, Disease Management, patient outcomes and critical indicators, patient education and compliance, management skills and documentation redesign, nationally and internationally. Dr. Bower has authored many articles and books on these subjects as well as providing workshops and presentations. She holds a BSN from Georgetown University, an MSN from Boston College and a doctoral degree in nursing (DNSc) from Boston University. She is a Fellow in the American Academy of Nursing, which presented Kathy with their Lifetime Achievement Award in 2015.

Sue Wilson Hall,

Sue is the Director of Operations and has over 30 years’ experience in the Healthcare field.  She started her career as an admitting clerk for a Massachusetts Hospital, by the end of her tenure she was an Admissions Coordinator and continues to consult on admitting processes.  She joined the team at The Center for Case Management in 2000. Has held various roles before becoming the Director of Operations in 2013.

Responsible for the day to day operations, her role also ensures that operational details of all client engagements are efficiently managed, while meeting on-boarding requirements to the client’s satisfaction.  Her expertise in organizational performance and attention to detail is exceptional and supports the Interim’s, Clients and Staff.   She has professional relationship building qualities that supports all relationships under her direction.

She served as the Executive Director of CMAC (The Case Management Administrator Certification) from 2001-2018.   Ms. Wilson Hall is actively involved with helping women in recovery, resides outside of Boston with her husband.

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Kimberly Barry, BSN, MS, RN, CMAC, is a consulting associate. She focuses on departmental and organizational assessments and coaching experiences. Ms. Barry also has served as an Interim Director of Case Management through CCM. Her previous work experience includes complex case management and supervising a disease management program for a managed care population. Ms. Barry earned her BSN from the University of New Hampshire and her MS from Northeastern University.

Matt Boettcher, LMSW-AP, LCSW, MSW, CMAC is a Senior Consulting Associate.  Mr. Boettcher is the Vice President of Comprehensive Care Management for the Central Texas Division of Baylor Scott & White Health, the largest non-profit health care system in Texas with 48 hospitals, 1006 patient access points, and 48,000 employees.  Mr. Boettcher is responsible for the oversight of all Central Texas system hospitals, clinics, and post-acute settings for Case Management, Social Work, and Utilization Review.  Mr. Boettcher has been in leadership and direct care roles in Case Management and Social Work for more than 30 years including as an Interim Director through CCM, VP, Director, and Manager of Case Management in large urban institutions and multi-hospital systems. Mr. Boettcher is a frequent national speaker, lecturer, and quoted content expert on topics including Development of RN/MSW Case Management teams, health care for the uninsured/undocumented, and reducing the length of stay in high acuity patients.  Mr. Boettcher earned his bachelor’s degree from Bethany College and a MSW from Columbia University.

Tina Davis, RN, MS, CMAC is an associate consultant. Miss Davis has extensive progressive healthcare experience, with specialization in nursing and case management. Extensive knowledge in the case management process, which includes utilization review, case management discharge planning, and outcomes measurement and quality. Miss Davis is proficient in quality improvement, team development/training, and coordination. She has an outstanding ability to develop and interact successfully in a multidisciplinary team environment. Miss Davis has expertise in the core measures and JACHO standards.

Jeffrey Echternach, BBA, AS, NRP Jeff’s career in healthcare began as a paramedic and business development coordinator for the hospital ambulance and critical care transport division. Interest in Data and Process improvement lead Jeff to pursue his Bachelors in Business from Averett University, Six Sigma, LEAN, & Agile Training, and develop a core competency around Healthcare and Business analytics. Supporting Carilion Clinic as a Senior Project Analyst, Jeff has several primary departments that he and his team are responsible for supporting including a busy 78 bed Emergency Room, an Emergency Medicine Program, a Large and Nationally known Transfer and Communications center, The Care Management Division, and Nursing Services.

Jeff is passionate about gaining insight from data, providing analysis that informs, and translating data into meaningful, actionable information.

Jeff has had primary or supportive responsibility over several large and complex projects including the maturity of the Pay for Performance and Value-based purchasing initiatives, Transfer Center Process Design and Data mining, optimization of the Care Management Division and the implementation of several EPIC Modules. Jeff maintains experience in EPIC and TeleTracking Technologies and has worked with several EMRs and Data systems.

Sheila Goldlust, is a consulting associate. Ms. Goldlust has over 23 years as a Nurse in a large teaching hospital in western Massachusetts. Prior to her nursing career, she was a social worker providing counseling to at-risk youth in California. She began her nursing career as a Pediatric and Young Adult RN and transitioned to Case Manager in pediatrics and adult cardiac surgery. Sheila advanced to Manager of the Case Management Department, overseeing a nurse case management staff of 35. Within several years, she was promoted to Senior Director, Care Management for Baystate Health, a multi-hospital system in western Massachusetts. She oversaw the advancement of case management, social work, and patient flow for the health system. Sheila brings extensive experience in rapid improvement projects, re-organization of Denials and Appeals, managing patient flow, decreasing emergency department boarding hours and walk-outs, and developing improved case management and social work documentation. She is the co-author of “Decreasing Emergency Department Walkout Rate and Boarding Hours by Improving Inpatient Length of Stay” Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health.

Cheryl Kanallakan, RN, BSN, MSN, CCM, ACM, is a consulting associate whose professional and leadership experience spans over 30 years, with 20 years of Case Management leadership.  Her vast experience in Care Coordination includes ED & Acute Care Case Management, Utilization Review/Management, Discharge Planning, Transitions of Care and Revenue Cycle. Ms. Kanallakan has developed and implemented Case Management programs and provided exceptional directorship in staff and department development. She has recently retired from the University of Colorado Health System where she held varies Case Management leadership roles including Sr. Director of Care Coordination for a multi-hospital system.  Currently, Ms. Kanallakan provides in department and organizational assessments and onsite assistance with development and implementation of new programs and processes for clients.

Shawna G. Kates, MSW, MBA, CMAC is a Consulting Associate. Ms. Kates brings her deep knowledge of case management processes and social work from her former positions including Corporate Director of Case Management, Social Work and Discharge Planning for several multi-hospital systems in New Jersey and Philadelphia. As an Interim Director of Case Management, Ms. Kates’ skills in Rapid Re-design has been successfully employed by health systems in Michigan, Tennessee, and Maine. Ms. Kates’ expertise lies in the development of patient care delivery models, financial recovery, and case management programs, with a focus on enhancing and distinguishing the role of Social Work.

Kathryn Kay is a licensed clinical social worker with over 25 years of experience in mental health and health care settings.   She attended Boston University, where she received her Masters in Social Work in 1989.  While she has had many years of direct-practice and management experience, including oversight of an adolescent psychiatric unit; she has most recently worked as the Manager of Social Work and Transitional Care in the hospital setting.  There she worked with the Director of Case Management to develop an effective model for transitional care in the hospital and community setting, highlighting the role of MSW’s.  She was responsible for the supervision and oversight of employees and students who were working in the Emergency Department, on the medical floors, and in the psychiatric unit.  Kathryn is also an adjunct instructor for the University of Southern California’s Master of Social Work Program Virtual Academic Center.

Kathryn thoroughly enjoys training, teaching and promoting the discipline of Social Work, and is a supportive leader.  She is a strong listener and relationship builder.  With a critical eye to systems improvement, she works to create consensus and strong connections among key stakeholders.

Arinda F. Kennedy, RN, CCDS is a consulting associate for The Center for Case Management, Inc., since 2003.  She has over 20 years experience in ED and ICU nursing, 10 years experience in Performance Improvement based in a HIM department where she was cross-trained to inpatient coding. In 2002 she researched, designed and established a Clinical Documentation Improvement program for a large health system in Alabama. She has extensive experience in coding and documentation audits, providing education and training in both Clinical Documentation Improvement and Case Management redesign on a national level.

Jean Lefebvre, RN, CCM has over 34 years of combined nursing and case management experience. Throughout her career she has led teams and projects in Acute Care Case Management, Utilization Review/Management, Discharge Planning, Managed Care, Clinical Documentation Improvement, Transitions of Care and Population Health Coordination. She is process-oriented and strives to improve efficiencies and develop appropriate solutions for health systems. She has led many process improvement projects, including Emergency Room Utilization and Multidisciplinary Rounds, and has developed and implemented new programs, such as Care Management infrastructure and Outpatient Care Management staffing models.

Jean’s coaching approach is central to her leadership style, while she collaborates with health systems to advance visionary change and meet their challenging and exciting goals.

Anne Mosomillo, RN, BSN, MBA, CMAC, CPHQ is a Consulting Associate whose professional and leadership experience span over 30 years. Her progressive growth, knowledge and dynamic experience are in Care Management (Utilization Management, Discharge Planning, Transitions of Care) and related Revenue Cycle functions, Clinical Documentation Improvement, Quality and Performance Improvement (PI), and Accreditation compliance. Ms. Mosomillo’s expertise is in program/department assessment, model design, development and implementation; strategic program and operational functions; CM IT system selection, project management and implementation; training and education of staff as well as leadership at all levels. Ms. Mosomillo spent 26 years of her career working in New York City and New Jersey at tertiary academic teaching hospitals and healthcare systems. Most recently she functioned as Interim Director CM at a regional medical center in Georgia where she now resides. Prior roles in Care Management were as Director, Senior Director and Vice President, with other roles as System Director Quality/Performance Improvement, and AVP Care Management, PI and Accreditation.

Ms. Mosomillo earned her BSN from Pace University and an MBA Healthcare Administration from Baruch College both in New York City.