Matt Boettcher has more than 30 years of leadership, teaching, and direct care roles in Case Management and Social Work. He has been system Vice President of Case Management with responsibilities for 13 hospitals, post-acute settings, and more than 40 outpatient clinics, ACO oversight for risk-based contracts, Director and Manager of Case Management in large urban hospitals, and Clinical Director for an outpatient mental health program. He has more than 20 years with the Center for Case Management and has functioned as an Interim Director, assessments of both inpatient and outpatient case management departments, mentoring, teaching, and providing educational sessions.

Matt is a frequent national speaker and quoted content expert on topics including the development of RN/MSW Case Management teams, health care strategies for uninsured/undocumented patients, and reducing the length of stay in high acuity patients. He earned his bachelor’s degree from Bethany College, a Master of Science in Social Work from Columbia University, and holds a Case Management Administrator Certified (CMAC).

Jeffrey Echternach is a Technology Consulting Associate, who supports clients with nearly 20 years of experience in clinical systems, software, and business intelligence improvement experience. At the center of Jeff’s experience are the maturity of case management and patient flow data models, BI/Visualization, and IT systems.

Jeff is passionate about gaining insight from data, providing analysis that informs, and translating data into meaningful, actionable information. He is the founder of the Center for Case Management’s ‘CARTBoard’ Clinical Case Management Dashboard tool. He holds an MBA from Averett University, a Graduate Certificate from the Darden School of Business in human-centered design, and is certified proficient in SQL, DAX, M-Language, PowerBI, and Tableau. His experience includes work with a multi-hospital IDN, including a large Next-Gen ACO, support of a large transfer center, and the division of case management.

Additionally, Jeff is a Nationally Registered Paramedic, firefighter, and fire instructor who remains affiliated with his local department, in his community.

Monica Ferraro is a nurse consultant with The Center for Case Management. She has many years of leadership experience in home care, hospital nursing and hospital case management. Her strengths center around team building, policy development, performance improvement, patient throughput and interdepartmental collaboration. She has worked in a multihospital system with acute care, home care, hospice and inpatient rehab. In the role of Director of Care Coordination at a community hospital with a medical education residency program, she led the hospital’s post-acute care committee with the goal of improving communication with post-acute providers, helping with barriers to patient progression and building relationships that will improve patient satisfaction, quality and safety. 

 In addition, she is an active board member of the American Case Management Association MA Chapter.

Marisa Glover has over 20 years of healthcare leadership. During this time, she gained extensive hospital administration and workflow knowledge. Marisa has expertise and specialized skills, training and experience in Case/Care Management, Discharge Planning, Physician Advisor Services, Social Determinants of Health, Patient Throughput, Multi-Disciplinary Team Development and Patient/Employee Satisfaction.    

Marisa provided direction to departments ranging from five to 125 Physicians, Nurses, Social Workers and additional support staff. She has expertise in case management department redesign, staff development, utilization review, observation management, creating policies and procedures for hospitals to increase efficiency; and staffing metrics, budgets and department goals.  

Marisa earned a Bachelor of Social Work from Tuskegee University, a Master’s of Social Work from the University of South Carolina and a Master’s of Health Administration from the University of Phoenix.  

Candice Holohan has over 25 years of experience in healthcare. Her career has spanned multiple facets of the industry from the clinical setting with direct patient and provider management to the management of clinical teams. She has partnered with executive, physician, nursing and quality leaders to develop and execute reliable clinical processes, facilitate change management and enhance organizational focus on population health. Using these skills, she is leading healthcare change fostering quality delivery systems.  

She has led efforts to educate and implement best practice care management models incorporating concepts of PCMH, NCQA, HEDIS, ACO and Value-Based Care. Throughout her career, she has acquired extensive knowledge of multiple HIT platforms and then leveraged that knowledge for creating and implementing new care management software including content, functionality, quality assurance, user testing, and creation of workflows. Candice’s professional experience enables her to have a global perspective across the entire healthcare continuum. 

Shawna G. Kates is a Consulting Associate who brings a deep knowledge of case management processes and social work from her former positions including Corporate Director of Case Management, Social Work and Discharge Planning for several multi-hospital systems in New Jersey and Philadelphia. As an Interim Director of Case Management, Shawna’s skills in Rapid Re-design have been successfully employed by health systems in Michigan, Tennessee, and Maine.

Shawna’s expertise lies in the development of patient care delivery models, financial recovery, and case management programs, with a focus on enhancing and distinguishing the role of social work.

Jean Lefebvre has over 34 years of combined nursing and case management experience. Throughout her career, she has led teams and projects in Acute Care Case Management, Utilization Review/Management, Discharge Planning, Managed Care, Clinical Documentation Improvement, Transitions of Care and Population Health Coordination. She is process-oriented and strives to improve efficiencies and develop appropriate solutions for health systems. She has led many process improvement projects, including Emergency Room Utilization and Multidisciplinary Rounds, and has developed and implemented new programs, such as Care Management infrastructure and Outpatient Care Management staffing models.

Jean’s coaching approach is central to her leadership style, while she collaborates with health systems to advance visionary change and meet their challenging and exciting goals.

Jean Maslan has over 20 years of experience leading Case Management and Clinical Services at various healthcare entities. She is well versed in training, implementation, fiscal responsibility and vision. Jean has uncompromising conduct of service excellence, which relates to patient safety, satisfaction and outcomes. She is a promoter of performance, education, satisfaction and retention. Jean is a persuasive motivator who can align department strategies with business goals. She is adept at ensuring team inclusion and engagement while effectively partnering with department leaders and clinicians to achieve common objectives.

Jean has a Master’s in Health Administration and has certifications in Case Management (ACM) and Care Coordination Transition Management (CCTM). In addition to consulting over the past 7 years, she has also held positions as Director of Care Management for an acute care not-for-profit community hospital system as well as a tertiary medical center.

Anne Mosomillo is a Consulting Associate with 35+ years of experience in care management, utilization management, and care transitions and related work in the areas of denials management, revenue cycle, clinical documentation improvement, performance improvement and accreditation compliance. Anne brings a wealth of knowledge in program assessment, model design and implementation.  She developed and directed successful hospital initiatives to redesign and integrate separate utilization, case management and discharge planning operations, roles and functions within a five-hospital system.

As a CFCM Consultant, Anne created a Playbook for targeted LOS and one-day stays for a 10-hospital system with targeted CM Director education in regulatory compliance and System goals. She served as Interim Director at large regional medical centers, driving various initiatives such as length of stay, clinical denials and readmission reduction, redesign/implementation of unit multidisciplinary rounds, CM model and role changes, leadership development and staff education. Anne’s leadership style is transformational resulting in an outcomes-driven, collaborative approach to meeting organizational needs and goals.

Sara Molstad has success and experience driving results in care management and program development, eagerly serving for more than 25 years with a focus on collaboration and staff development. She has served as Director of Care Management, Psychology, Psychiatry, Neuropsychology and Outpatient Services—directing multidisciplinary care management teams in long and short-term acute care hospitals and children’s hospitals focusing on lean processes and strategies to drive results.

Sara has a passion for contributing to the community, with a focus on public health and public service. Her work in the community earned her the Karis Humanitarian Award, an award designated by the Mayo Clinic Sponsorship Board.

Patty Northern is a consulting associate and a Registered Nurse of 25 years. She worked previously in Pediatric Critical Care and Cardiac Cath Lab at Memorial Hospital. Her experience includes Surgery Charge RN to include Pre-Op; PACU 1 & 2; GI; Pain Clinic;  PACU experience in Orthopedics, GYN/Breast, Plastics, Cataracts and Pediatric ENT; Nurse Auditing and Cardiovascular Compliance related to CMS Regulatory Requirements.

She achieved her CCA (Certified Coding Associate) in 2012 and completed an MBA in 2014 to specialize in Healthcare Economics. 

Heidi Rohloff is a consulting associate. Her expansive clinical experience spans the continuum of care in various clinical roles such as nurse manager for home care, Director of Care Management and Quality, clinical process engineer and nurse practitioner. She is certified as a six sigma lean green belt and has led many clinical teams with process improvement projects, both at the hospital and health system levels. Heidi works clinically as a Nurse Practitioner in Emergency Medicine with experience with ED Observation unit. She has developed and implemented numerous ED clinical protocols. Her expertise led her to do site assessments of client emergency departments with gap analysis, and action plans to monitor improvements.

Heidi holds a BSN from Madonna University, MSN from Wayne State University, and a post-graduate certificate as Acute Care Nurse Practitioner from Madonna University. She wrote her graduate dissertation on “Effects of Continuing Education on Nursing Case Management” where her work supported education for nurses to receive the skills to case manage their patients effectively and efficiently.

Peter Underwood is a registered nurse with over 30 years of practice. He has worked as an effective leader for care management transformation, successfully implementing and redesigning public and private hospital care management models. Peter has a focus on information systems, model design, and staffing solutions with staffing retention. He is a leader in commercial and public health plans, launching population health initiatives and enhanced case management. He has a strong emphasis on building relationships to foster network integration of healthcare services across systems.

Peter has broad experience within the hospital, physician group practice, and health plan environments. He’s a seasoned analyst with clinical and financial assessment skills, integrating clinical performance and programs, promoting quality, and utilizing metrics to reduce health care costs.

Deborah Zeveney is a consulting associate with The Center for Case Management. With over 40 years in healthcare, and 30 years in Case Management, she has developed significant knowledge in this industry. Before joining The Center for Case Management, she served as a Director of Case Management and Clinical Documentation Improvement for the HCA West Florida Division. Earlier, she has served in a variety of roles in Case Management, Nursing, and Education in acute care and insurance settings.

Deborah graduated from the Geisinger Medical Center School of Nursing with a Diploma in Registered Nursing and from St. Joseph’s College, Maine with a BSPA in Health Administration. She earned a Master of Science in Rehabilitation Counseling from the University of Scranton.