Technology and Data

Drawing on decades of experience in Case Management, The Center for Case Management delivers technology and data solutions recognized by leading healthcare systems and industry software partners. We believe Case Management is a data-driven discipline—one that, when supported by the right metrics and tools, can improve outcomes, strengthen operational performance, and translate into measurable cost savings.

Our approach focuses on helping case management leaders master the metrics that matter. By bringing together blended EHR, claims, and care coordination data, we enable organizations to pinpoint performance gaps across the patient journey using leading indicators and outcome measures. This clarity supports better decision-making at both the frontline and leadership levels.

We prioritize workflows that reflect how teams actually work. Rather than relying on one-size-fits-all solutions, we partner with organizations to design technical workflows that align with their goals and can scale as needs evolve—delivering actionable reporting that supports daily operations and long-term performance improvement.

As the developers of CARTBoard and CARTKids, we bring deep industry expertise in both workflow optimization and performance measurement. CARTBoard is built on four integrated domains that together provide a comprehensive view of Case Management performance:

• Clinical Case Management (C): Monitor leading indicators, outcome measures, length of stay, and observation trends to improve clinical performance.

• Access Point Case Management (A): Track emergency department and point-of-entry screenings and outcomes to optimize patient flow.

• Revenue & Utilization (R): Gain visibility into concurrent denials, medical necessity reviews, and appeals success rates to protect revenue.

• Transitions (T): Analyze discharge dispositions, post-acute destinations, and readmission risk to support safe, timely transitions of care.

Together, these domains bring critical data into a single, structured view—helping organizations identify performance gaps, manage denials, and improve throughput across the continuum of care.

The Center for Case Management Technology team provides comprehensive support across all forms of Case Management practice. Our experts bring a minimum of 10 years of experience in technical roles spanning IT and data, and are certified developers in at least two clinical applications, with proficiency in many others.

No matter the application or system, our technology team begins with a workflow review. From requirements gathering and translation to build validation and implementation support, we work to ensure upgrades and new builds are efficient, practical, and aligned with real-world Case Management practice.